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Customer complaints: How to fix delivery problems

Step-by-step advice for sellers on what to do if a customer complains about a parcel damaged or delayed by a courier or other delivery service. Plus pick up tips on how to reduce this risk. What you must do It’s a common problem. You use a delivery service to ship a product to a customer. It’s in good condition when you pack ...

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Online trading: A hobby or your business?

If you regularly sell goods online, including on auction sites like Trade Me, you are “in trade”.This means you have the same tax obligations as any other business — income tax and possibly GST. And you must also follow consumer laws, eg the Consumer Guarantees Act and product safety rules. Frequency is key If you're occasionally selling your stuff on sites like ...

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Tax Talk Newsletter Aug / Sep 2017

  Residential care: income derived from gifted assets not to be taken into consideration for income assessment purposes   - In Broadbent v The Chief Executive of the Ministry of Social Development [2017] NZHC 1499 (essentially a test case), the key issue was how any gifting that falls within the gifting threshold of $27,000 pa permitted under the relevant social security legislation is ...

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